Payments made by credit or debit card will be shown as ‘Majestic Executive Travel’ on your account statement.
Airport and non-airport car parking charges will be applied to the invoice including any drop off charges where applicable.
Majestic Executive Travel reserve the right to charge extra for additional collections and waiting time when not specified at time of the booking. Congestion charges, toll and ultra low emission charges will be applied, where applicable.
Bookings with pick up times between 0000 and 0600 will be subject to an “unsocial hours” surcharge of £10.
This will also apply to bookings carried out on Christmas Day, Boxing Day, New Years Eve and New Years Day. All prices are in pounds sterling and include VAT.
Payment for account bookings are due within 30 days of the date of invoice.
All other non-account booking payments to be made on receipt of invoice.
If the client does not appear and make contact with our driver at the booked time and the designated pick-up point, Majestic Executive Travel reserve the right to make full charge for the booking. If a booking is cancelled within 1 hour of the requested pick-up time Majestic Executive Travel reserve the right to make full charge for the assignment.
Our cancellation policy reflects the availability of the vehicles in our fleet. Upon receiving your booking Majestic Executive Travel reserve the availability of the vehicle(s) and subsequently refuse all other bookings for that vehicle.
Majestic Executive Travel aims to ensure your executive driver and vehicle arrive 10 minutes before the booking.
We cannot however accept responsibility for delays caused by circumstances beyond our control, such as mechanical failure, traffic jams, accidents or weather conditions.
Majestic Executive Travel drivers will plan the best route on the day unless instructed by the client.
Majestic Executive Travel will accept no responsibility for any delays incurred when the client instructs the route.
Majestic Executive Travel may not be able to accommodate additional pick up or drop offs on the day of the booking when not specified at the time of booking, although every effort will be made to accommodate last minute requests.
If our driver is asked to wait before or after the assignment Majestic Executive Travel reserve the right to charge at our standard rate of £30 per hour.
We reserve the right to refuse entry to our vehicles to anyone who is under the influence of alcohol or drugs and whose behaviour poses a threat to the safety of our drivers, the vehicle or other passengers within the vehicle.
As customer service is our priority and we aim to provide the best possible service, if you feel you have cause for complaint, please contact Majestic Executive Travel in writing within 30 days.
Please direct your correspondence to Majestic Executive Travel 10 Camp Hill Road Worcester WR5 2HE or email bookings@majestic-executive-travel.co.uk
Majestic Executive Travel operate a strict policy of non-discrimination for race, religion, sexual orientations, health and disability and all other areas of discrimination.
We will accept guide dogs with registered disabled people however this should be advised to the company at the time of booking the service, all other animals will be accepted at the discretion of Majestic Executive Travel and should be made aware when booking.
Majestic Executive Travel reserves the right to refuse the transportation of animals except Guide dogs or other animals used by registered disable people.
Nothing contained in these terms and conditions affects the Client’s statutory rights.